Massive Recruitment in Fairmont Hotels, Kenya

At Fairmont Hotels & Resort we offer our guests the finest hospitality experience in each of our destinations. And we know that, to offer our guests the best, we first need to offer our employees the best.

That’s why you’ll find exceptional work opportunities – throughout North America and the Caribbean, Europe and Africa, the Middle East and Asia Pacific – as well as industry – leading training, career development, recognition and rewards. 

Fairmont Hotels & Resorts is a celebrated collection of hotels that includes landmark locations like London’s The Savoy, New York’s The Plaza, and Shanghai’s Fairmont Peace Hotel.

Our teams are guided by values of Respect, Integrity, Teamwork and Empowerment; we employ the highest ethical and quality standards, treating all colleagues with fairness and dignity. A community and environmental leader, Fairmont is also regarded for its responsible tourism practices and award – winning Green Partnership program. An exciting future awaits!

Executive Sous Chef

Responsibilities

Reporting to the General Manager, responsibilities and essential job functions include but are not limited to the following:             
·         Consistently offer professional, friendly and proactive guest service while supporting fellow Colleagues
·         Manage all Kitchens in the absence of the Executive Chef
·         Create all food menus with the guidance of the Executive Chef
·         Complete daily market lists to ensure quality food ordering while maintaining budgeted costs
·         Meet with Storekeepers to ensure quality & par levels are maintained
·         Interact closely with the Catering department to assist in function menu co-ordination and meet with  clients as required
·         Conduct daily shift briefings with all Sous Chefs
·         Ensure all kitchen Colleagues are aware of standards and expectations
·         Liaise daily with Outlet Managers and Sous Chefs to keep open lines of communication regarding guest feedback
·         Balance operational, administrative and Colleague needs
·         Ensure proper staffing and scheduling in accordance to productivity guidelines
·         Follow kitchen policies, procedures and service standards
·         Follow all safety and sanitation policies when handling food and beverage
·         Other duties as assigned

Qualifications:

·         Previous leadership experience in the culinary field required
·         Journeyman’s papers or international equivalent required
·         Diploma Certification in a Culinary discipline an asset
·         Proven track record of cost control including food, equipments, labour and wastage to meet the goals and the hotel’s financial goals
·         Computer literate in Microsoft Window applications required
·         Strong interpersonal and problem solving abilities
·         Highly responsible & reliable
·         Ability to work well under pressure in a fast paced environment
·         Ability to work cohesively as part of a team
·         Ability to focus attention on guest needs, remaining calm and courteous at all times
Visa Requirements: Must be eligible to live ad work in the Country.

How to Apply



Gift Shop Attendant

Qualifications:

·         Previous experience within retail preferred
·         Computer literate in Microsoft Window applications and or Point of Sales System required
·         University/College degree in a related discipline an asset
·         Must be revenue driven
·         Must possess a professional presentation
·         Proficiency in English (verbal and written), second language an asset
·         Previous customer related experience preferred
·         Previous PMS experience an asset.
·         Strong interpersonal and problem solving abilities
·         Highly responsible & reliable
·         Ability to work well under pressure in a fast paced environment
·         Ability to work cohesively as part of a team
Physical Aspects of Position (include but are not limited to): 
·         Frequent standing and walking throughout shift
·         Occasional lifting and carrying up to 20 lbs
·         Occasional kneeling, pushing, pulling, lifting
·         Occasional ascending or descending ladders, stairs and ramps
Visa Requirements: Must be eligible to live and work in Kenya.
How to Apply


Concierge

Responsibilities:

Reporting to the Assistant Front Office Manager, responsibilities and essential job functions include but are not limited to the following:
·         Consistently offer professional, friendly and engaging service
·         Assist guests with mail, messages, and any plans or arrangements they require
·         Assist with any plans or arrangements the guest intends to make during their stay
·         Assist guests regarding hotel facilities in an informative and helpful way
·         Follow department policies, procedures and service standards
·         Follow all safety policies
·         Other duties as assigned

Qualifications:

·         Previous customer related experience an asset
·         Must possess a professional presentation
·         Must possess outstanding guest services skills and sophisticated verbal & written communication skills
·         Computer literate in Microsoft Window applications an asset
·         Strong interpersonal and problem solving abilities
·         Highly responsible & reliable
·         Ability to work well under pressure in a fast paced environment
·         Ability to work cohesively with fellow colleagues as part of a team
·         Ability to focus attention on guest needs, remaining calm and courteous at all times
·         Physical Aspects of Position (include but are not limited to):
·         Frequent standing and walking throughout shift

·         Occasional kneeling, pushing, pulling, lifting
·         Occasional ascending or descending ladders, stairs and ramps
·         Frequent standing and walking throughout shift
Visa Requirements: Must be a Kenyan Citizen.
How to Apply

Front Office Supervisor
Job summary
Providing engaging, sincere, personalized service is one of the ways our Front Office Colleagues and Leaders are turning moments into memories for our guests at Fairmont Hotels & Resorts. Showcase your leadership and interpersonal strengths as Front Office Supervisor, where you will lead our team of service ambassadors, maximize Front Office operations and ensure exceptional guest service. Hotel Overview: Fairmont The Norfolk Hotel has played a leading role in Kenya’s colorful history, and continues to be Nairobi’s finest and best-known luxury hotel. The town and later the modern city of Nairobi grew up around Fairmont The Norfolk hotel, which boasts 165 guest rooms and suites, and still has its own private tropical gardens. The hotel is still the traditional starting point for safaris and the Lord Delamere Terrace is modern Nairobi’s most famous meeting place, where drinks and light meals are served continuously from morning until midnight.

Summary of Responsibilities:

Reporting to the Assistant Front Office Manager Responsibilities and essential job functions include but are not limited to the following:
·         Consistently offer professional, friendly and engaging service
·         Lead and manage all aspects of the Front Office department and ensure all service standards are followed
·         Maximize rooms revenue through participating in yield management meetings and implementing supporting agreed upon Revenue Management strategies and practices
·         Handle guest concerns and react quickly, logging and notifying proper areas
·         Conduct regularly scheduled departmental meeting
·         Manage the departmental budget · Balance operational, administrative and Colleague needs
·         Assist guests regarding hotel facilities in an informative and helpful way
·         Follow department policies, procedures and service standards
·         Follow all safety policies
·         Other duties as assigned

Qualifications

·         Previous leadership experience required
·         Previous Property Management System experience required · Computer literate in Microsoft Window applications required
·         University/College degree in a related discipline preferred · Must possess a professional presentation
·         Strong interpersonal and problem solving abilities
·         Highly responsible & reliable
·         Ability to work well under pressure in a fast paced environment
·         Ability to work cohesively as part of a team
·         Ability to focus attention on guest needs, remaining calm and courteous at all times Visa
·         Requirements: Must be a Kenyan Citizen.


Front Office Manager
Providing engaging, sincere, personalized service is one of the ways our Front Office Colleagues and Leaders are turning moments into memories for our guests at Fairmont Hotels & Resorts. Showcase your leadership and interpersonal strengths as Front Office Manager, where you will lead our team of service ambassadors, maximize Front Office operations and ensure exceptional guest service. Hotel Overview: Fairmont The Norfolk Hotel has played a leading role in Kenya’s colorful history, and continues to be Nairobi’s finest and best-known luxury hotel. The town and later the modern city of Nairobi grew up around Fairmont The Norfolk hotel, which boasts 165 guest rooms and suites, and still has its own private tropical gardens. The hotel is still the traditional starting point for safaris and the Lord Delamere Terrace is modern Nairobi’s most famous meeting place, where drinks and light meals are served continuously from morning until midnight.
Summary of Responsibilities:
Reporting to the General Manager responsibilities and essential job functions include but are not limited to the following:
·         Consistently offer professional, friendly and engaging service
·         Lead and manage all aspects of the Front Office department and ensure all service standards are followed
·         Maximize rooms revenue through participating in yield management meetings and implementing supporting agreed upon Revenue Management strategies and practices
·         Handle guest concerns and react quickly, logging and notifying proper areas · Conduct regularly scheduled departmental meeting
·         Manage the departmental budget · Balance operational, administrative and Colleague needs
·         Assist guests regarding hotel facilities in an informative and helpful way
·         Follow department policies, procedures and service standards
·         Follow all safety policies
·         Other duties as assigned

Qualifications:

·         Previous leadership experience required
·         Previous Property Management System experience required
·         Computer literate in Microsoft Window applications required
·         University/College degree in a related discipline preferred
·         Must possess a professional presentation · Strong interpersonal and problem solving abilities
·         Highly responsible & reliable
·         Ability to work well under pressure in a fast paced environment
·         Ability to work cohesively as part of a team
·         Ability to focus attention on guest needs, remaining calm and courteous at all times


Night Auditor

Summary of Responsibilities:

Reporting to the Front Office Manager, responsibilities and essential job functions include but are not limited to the following:
·         Ensure the current day’s revenue balances are reconciled, the payments to the guest ledger are processed, and the accounts receivables are balanced
·         Prepare daily management reports as required
·         Complete the update process on the front office system per established system guidelines
·         Complete system back-ups as required
·         Balance and verify the summary of daily transactions in the hotel and ensure that the hotel’s computer systems are readied for the next day’s business
·         Balance and audit all Front Office postings and settlements
·         Verify that all departments have posted all their revenues
·         Reconcile the food and beverage point of sale system, for each outlet, to the PMS system; record and adjust entries
·         Reconcile all miscellaneous revenue sources to the PMS system
·         Other duties as assigned

Qualifications:

·         Previous front office or accounting experience required
·         Computer literate in Microsoft Window applications and relevant computer applications required
·         University/College degree in a related discipline an asset
·         Excellent communication and organizational skills · Strong interpersonal and problem solving abilities
·         Highly responsible & reliable
·         Ability to work cohesively as part of a team
·         Ability to focus attention on guest needs, remaining calm and courteous at all times
Physical Aspects of Position (include but are not limited to):
·         Constant standing and walking throughout shift
·         Good Eyesight.
Visa Requirements: Eligible to work in Kenya


Front Desk Agent

Summary of Responsibilities:

Reporting to the Assistant Front Office Manager , responsibilities and essential job functions include but are not limited to the following:
·         Consistently offer professional, friendly and engaging service
·         Greet, check in and settle guest accounts while ensuring all service standards are followed
·         Assist guests regarding hotel facilities in an informative and helpful way
·         Respond to each Guest who approaches the Reception Desk
·         Drive rate through up-selling room brands
·         Follow department policies, procedures and service standards
·         Follow all safety policies
·         Other duties as assigned

Qualifications:

·         Proficiency in English (verbal and written), second language an asset
·         Previous customer related experience preferred
·         Previous PMS experience an asset
·         Computer literate in Microsoft Window applications an asset
·         Must be able to type 25 words per minute
·         Must possess a professional presentation · Strong interpersonal and problem solving abilities
·         Highly responsible & reliable · Ability to work well under pressure in a fast paced environment
·         Ability to work cohesively with fellow colleagues as part of a team
·         Ability to focus attention on guest needs, remaining calm and courteous at all times Physical
Aspects of Position (include but are not limited to):
·         Frequent standing and walking throughout shift
·         Occasional kneeling, pushing, pulling, lifting
·         Occasional ascending or descending ladders, stairs and ramp
Visa Requirements: Eligible to work in Kenya
How to Apply
Whether you’re launching your career or seeking meaningful employment, we invite you to visit http://www.fairmontcareers.com/ to learn more about Fairmont Hotels & Resorts—and the extraordinary opportunities that exist!

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