Safaricom Jobs in Nairobi, Kenya

Network Assurance Quality Analyst

Location: Nairobi,KE
Organization Name: Revenue Assurance
Department Description
We are pleased to announce the following vacancy in the Revenue Assurance Department within the Risk Division. In keeping with our current business needs, we are looking for a person who meets the criteria indicated below.
Brief Description
Reporting to the Principal Engineer – NetworkAssurance, the position holder will provide assurance to the businesson network quality of traffic on all network sites (2G/3G/4G/LTE)and evaluateimpact on revenues and customer experience.

Responsibilities

·         To monitor and report on Network KPI’s (Availability,Accessibility, Retainability, Mobility)
·         To Investigate and analyze, and translate intopotential revenues loss on network anomalies noted.
·         To carry out Drive tests to ensure customerKPI’s and ensure that regulators KPIsare met
·         To perform monthly and on demand quality assurance and investigative product tests to assure functionality, quality and billing.
·         To carry out Call drop analysis, revenueimpact quantification and escalation to relevant team for resolution
·         To monitor Network Traffic statistics in linewith voice and data campaigns to assure service availability, capacityreadiness and revenue effect.
·         To analyze anomalies noted on Network KPI’s toidentify possible root cause and escalate to relevant team and follow up untilresolution on all quality of service issues noted.
·         To Attend to CAB meetings and update the relevant teams in Revenue assurance to ensure monitoring during change
·         To perform Weekly Network capacity andutilization monitoring and reporting.
·         To Track interconnect links capacity and utilization to ensure they operate within set thresholds.
·         To ensure new technologies integration and products are performing as per perceived plans and analysis on revenue streams.
·         To Maintain updated Network topology across all technologies (Mobile Data, Voice, SMS, Wimax, etc) and ensure risk management team is updated on any changes i.e either additions or decommissioning.

Requirements

·         A graduate with a degree in Engineering or IT.
·         Have at least 2 years’ experience in Telecommunications field, experience in access network is an added advantage
·         Knowledge in 2G/3G/4G/Wimax and the related service in each of the Technology offers
·         Ability to analyze significant amounts of data and information and be able to monitor and explain trends and variances
·         Developed interpersonal and communication skills
How to Apply


Solutions Integration & Testing
Location: Nairobi,KE
Organization Name: Solutions integrations and Testing
Department Description: Technology Enterprise Services
Brief Description
The job holder will be responsible for ensuring quality and timely delivery of customer solutions through integration of all network components and applications/services involved.

Responsibilities

·         Integrating various solutions components in line with the solution design.
·         Ensuring that deployed solution meet and exceed set quality benchmarks.
·         Participate in project management and communication at all stages of deployment.
·         Thorough documentation of deployed solutions
·         Smooth handover to support to ensure seamless acceptance into in-life.
·         Continuously work with other teams to streamline internal process to improve service delivery
·         Capture and add accurate customer details in all support systems (NMS, CRM etc)
·         Provide customer solution documentation depicting current situation before deployment and after deployment
·         Maintain relevant accreditation and certification
·         Continuous research and training to improve speed, effectiveness and quality of deployment
·         Training in deployment of all new services and solutions

Requirements

·         Degree in Computer Science or Engineering related discipline
·         Accreditation in network or data center services (Minimum CCNP Proficiency Level)
·         2-3 years experience in planning, deployment and operation of an enterprise or service provider network
·         Sound IP routing and switching skills.
·         Strong relationship building skills.
·         Project Management skills.
·         Software development and integration skills
·         Sound product knowledge of the business’ existing product portfolio.
·         Participation in service improvement initiatives.
How to Apply

Public Sector – Account Relationship Manager
Location: Nairobi,KE
Department Description
We are pleased to announce the following vacancy in the Enterprise Sales & Retention – LE & Public Department within the Enterprise Business Unit Division. In keeping with our current business needs, we are looking for a person who meets the criteria indicated below.
Brief Description
The Account Relationship Manager will be responsible for Strategic Accounts (TML-Target Market List) within the Public Sector and NGOs vertical. The key objective will be to drive and achieve revenue targets through solution selling and segment propositions as well as maitaining great customer relationship to sustain retention and service experience.

Responsibilities

Customer Acquisition and Revenue Growth
·         Identify growth prospects (New/Up-sell/Cross-Sell) within the TML
·         Drive identification and adoption of relevant segment propositions
·         Device strategic plans for Relationship penetration and ensure implementation of tactical plans including pipeline management.
·         Proactive Relationship performance management and tracking
·         Grow Solution Sales within Public Sector and NGOs TML; through acquisition and penetration.
·         Provide thought leadership and Insights from customer engagements within the Public sector and NGOs Vertical.
Relationship & Baseline Retention
·         Develop and execute customer ring fencing strategies in Public sector and NGOs Vertical
·         Stimulate existing prepositions within Public sector and NGOs Vertical.
·         Develop strong relationships at CXO level in government and wider Buying Centers to understand mid-to-long term Public sector and NGOs objectives.
·         Churn Management in Public sector and NGOs Vertical
·         Contract Management: Follow up on all existing contracts & renewal.
·         Provide insight into the refinement of customer journey processes
·         Timely response to customer correspondence (not later than 24 Hrs.)
·         Flag potential escalations timeously.
Relationship Account Development Planning
·         Formulate and manage customer relationship through up-to-date Account Development Plans, opportunity road maps, pipeline management and the entire sales cycle plan.
·         Leverage company assets (events & activities) to nature relationship with key stakeholders (CXO & Buying Centre).
Other Responsibilities 
·         Achievement of set revenue billing target.
·         Document Sales pipeline within the SLA’s.
·         Accurately monitor accounts performance on a weekly basis to ensure each account meets set thresholds.
·         Accurately monitor product performance and contribution on a weekly basis to ensure balanced portfolio management between strategic and organic growth.
·         Quarterly Service Review meeting for each account.
·         Retain 100% of new revenue within FY
·         Ensure less than 1% churn at account and revenue level
·         Execution loyalty and/or service contract programs per month
·         Organize a Discovery/Innovation workshop per Quarter,
·         Update Relationship development plans (Market Trends, Penetration Index, Wallet Share, and Relationship-
·         Specific Initiatives) quarterly and maintained in a central folder.
·         Ongoing development of relationship matrices and engagement model for all accounts and industry influencers.
·         Deliver 2 Executive Sponsorship per quarter.
·         100% adoption of SFA tool by the sales team
·         Ensure timely and accurate use of SFA for management of the sales cycle
·         Daily, Weekly and monthly reporting of Relationship engagement activities feeding into the management report
·         Consistence weekly feedback to the management on the market needs for the portfolio under management.
·         Achieve Unmatched Customer Experience to Maintain Number 1 position in NPS
·         Achieve a customer satisfaction rating of at least 95% as per internal measurement mechanisms
Additional Details
·         A minimum requirement of a Bachelor’s degree
·         At least 3 years exposure/experience in sales management for Public Sector and major corporate clients.
·         Be commercially savvy with a deep understanding and demonstration of solution selling.
How to Apply

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