Banking Jobs in Kenya - National Bank

National Bank of Kenya

Position Title: Mobile Banking Manager – Portfolio
Job Ref No. HR/024/18
Available Positions: One (1)
Division: Retail Banking
Reporting to: Head, Alternate Channels & Cards
Position Scope: The successful candidate will be responsible for exponential growth of numbers of Mobile and Wallet transactions in order to derive commensurate NFI, build customer engagement via self service and grow other bank products via cross selling and up selling.
Key Responsibilities:
·         Develop new Mobile functions and marketing plans in line with the Bank Mobile and Digital Banking strategy.
·         Develop and implement strategies for maximizing revenue generation through cross sell routes, customer / channel / process / partnership management.
·         Optimally drive growth of Mobile Banking transactions via Advertising, Customer education and promotional activities.
·         Define and plan Mobile and Digital Banking enhancements to promote usage.
·         Develop strategic alliances with tactical partners to drive usage.
·         Relationship management of institutions and third parties that can drive active usage of Mobile and Digital banking services.
·         Design and implement excellent customer service programs .e.g. Trainings, Customer support, Feedback Management, Attrition management etc.
·         Cross sell other bank products to the Digital and Mobile banking base.
Key Performance Indicators
·         Number of transactions per active customer.
·         Activating legacy dormant mobile and digital accounts
·         Mobile and Digital Banking Profitability
·         Excellence in customer experience when utilising Mobile and Digital services
·         Activation and utilisation rates
·         Customer Retention versus attrition
Education, Skills & Experience:
·         An undergraduate degree in a business related field from a recognized University.
·         At least three (3) years experience in Banking
·         Exposure in Mobile and/or Digital Banking
·         Excellent communication skills
·         Strong background in product development and roll out, partner relations and change management.
·         Excellent interpersonal and team management skills.


Human Resources Business Partner
Job Ref No.HR/022/1
Division: Human Resources
Reporting to: Director Human Resources
Position Scope: The overall responsibility of the Human Resources Business Partner will be to offer effective end to end HR solutions and support to the Divisions and Business Units assigned.
Ensure alignment of business objectives with the employees in assigned business units, serve as the Human Resources Advisor to Business on Human Resource – related matters, effectively participate in the delivery of the HR strategy, be the change agent and serve as the Employee’s advocate.

Key responsibilities:

·         Work with Divisional leaders to drive the development of organizational capabilities, behaviours, structures and processes that support the business strategy and objectives.
·         Support line management in forecasting and planning workforce requirements and development of talent pipeline in line with the unit/business strategy.
·         Drive the people processes (performance, talent management and employee relations) to ensure that employees’ level of performance, engagement and capabilities meet current and future Bank needs and standards.
·         Ensure Succession Management within the assigned business units.
·         Build and equip line managers with appropriate HR tools and knowledge to effectively manage their staff in line withBank plans.
·         Embed a performance management culture within the business area as a means of driving business improvement and cultivating high-performing culture within the Bank.
·         Provide guidance on change management initiatives relating to organisational / departmental restructures / job role design / outsourcing / redundancy situations in order to improve cost and efficiency.
·         Work closely with other HR team members to develop and implement best practice HR strategy, policies, programs and initiative that enhance overall business performance.
·         Ensure continuous self-development on knowledge of legal requirements related Human Resource management thus reduce legal risks and ensure compliance to the Bank’s and Legal requirements.
·         Analyse Human Resources trends and related data to develop effective interventions for business.
·         Champion implementation of talent developmental plans to improve organisational performance and ensure business continuity.
·         Represent HR Division during Divisional strategic and implementation sessions in order to understand the relationship between business strategy and the HR strategy.
·         Responsible for exceptional HR service Delivery for business units assigned and their day to day support.
·         Ensure adherence to the HR Policies, Procedures, Labour Laws and the Constitution.
·         Effective use of Human Resources information on the day to day operations in the Bank to ensure sound decision making for business success.
·         Effective management stakeholders.

Qualifications

·         A University Degree in Human Resources or Social Science field from a recognised university
·         Higher National Diploma in Human Resources or relevant Certification in Human Resources.
·         A Masters Degree in a business related field will be an added advantage
·         Full member of IHRM and with current practicing certificate
·         Eight (8) years’ experience in HR of which five (5) years must have been as a HR generalist/HR Business Partner
·         Experience in Banking /Financial Sector will be an added advantage
·         Proven business acumen
·         Extensive knowledge of HR best practices and hands on experience with regard to Recruitment & Selection, Learning and Development cycle, Performance Management Cycle, Talent Management and Employee Relations
·         Experience in implementing organisation change initiatives
·         Experience in implementation of HR Strategy, policy and programs
·         Ability to engage, inspire and influence
·         Excellent interpersonal , team management and communication skills
·         Excellent Stakeholder /Client management skills
·         High levels of Emotional Intelligence
·         Counselling Skills
·         Financial literacy
·         Experience in working with HR Systems such as HR Oracle
·         Computer Literacy


Position Title: Business Development Manager Credit Cards – Acquisition
Job Ref No. HR/027/2018
Available Positions: One (1)
Division: Retail Banking Division
Reporting to: Head, Card & Alternate Channels
Position scope: The successful candidate will be responsible for issuing Credit Cards as budgeted while ensuring the credit card products are competitive, profitable and functioning as promised to the customer.
To achieve the objectives, engagement of third parties e.g. vendors, Visa etc and tracking product and process KPIs will be managed on a day to day basis.
Key Responsibilities
·         Develop new products and drive Credit Card acquisition and marketing plans in line with the card business strategy.
·         Optimally drive growth in new Credit Card customer acquisition and activations.
·         Define and plan Credit Card product enhancements to promote issuance and usage.
·         Engage strategic partners to drive credit card uptake through their institutions.
·         Relationship management of high net worth Credit Card customers, institutions and third parties involved offering the card product to the customer.
·         Manage card product sales presentations and trainings within and without the bank.
·         Develop and agree on key KPIs for each Credit Card product, measure result against KPI and develop action plans to address shortfalls.
·         Manage projects on the roll out of new Credit Card products.
·         Drive bank sales staff productivity in credit card issuance
Education, Skills & Experience
·         A Bachelor’s degree in a business related field from a recognized University.
·         MBA an added advantage
·         Excellent communication skills
·         Demonstrate hands on experience on card product development.
·         Strong background in product development and roll out, partner relations and change management.
·         Comprehension of the Card’s Regulations from a local and international standpoint
·         Excellent interpersonal and team management skills.


Position Title: Mobile Banking Manager – Acquisition
Job Ref No. HR/023/18
Available Positions: One (1)
Division: Retail Banking
Reporting to: Head, Alternate Channels &Cards
Position Scope: The successful candidate will be responsible for the recruitment of customers through the mobile and digital channels, drive bulk acquisition strategies and funding of the accounts through seamless on boarding, customer education and customer engagements via marketing campaigns.
The manager will seek partnerships with third parties that can aid achievement of the goal.
Key Responsibilities:
·         Develop processes for bulk acquisition of accounts and marketing plans in line with the Mobile banking strategy.
·         Optimally drive funding of the newly acquired accounts.
·         Define and plan Mobile and Digital enhancements to promote uptake.
·         Engage key institutions and strategic partners to drive digital accounts sales through their outlets.
·         Relationship management of partner institutions and strategic partners for optimal acquisition through their partnerships.
·         Manage mobile and digital product sales presentations and trainings within and without the bank.
·         Develop and agree on key KPIs for Mobile and Digital account products, measure result against KPI and develop action plans to address shortfalls.
·         Manage projects on the roll out of new digital account acquisition technologies by drawing Product papers, Carrying out UAT and OATs and daily monitoring of channel function.
Key Performance Indicators
·         Number of digital accounts opened.
·         KYC, AML and monitoring other risk parameters.
·         Product Profitability
·         New accounts funding.
·         Digital accounts activation versus attrition
·         Excellence in customer experience during on boarding.
Education, Skills & Experience:
·         An undergraduate degree in a business related field from a recognized University.
·         MBA an added advantage
·         At least three (3) years experience in Banking
·         Excellent communication skills
·         Strong background in product development and roll out, partner relations and change management.
·         Excellent interpersonal and team management skills.
How to Apply:
If you believe you meet the criteria given above, please submit your application with a detailed CV stating your current position, current gross salary, e-mail address and telephone contacts quoting the job title/reference in the subject field to: recruitment@nationalbank.co.ke by 16th March 2018
Applications received after the set deadline will not be considered and only shortlisted candidates will be contacted for the next stage/s of the process.
National Bank of Kenya is an Equal Opportunity Employer.
Canvassing will lead to automatic disqualification.

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