Customer Service Executive Job in Nairobi

Baus Optical Company Limited is a leading player in the optics industry in Kenya.
To support her growth strategies, the company is inviting applications from qualified candidates for the position of Customer Service Executive.
Role’s Summary: The position serves as the first point of contact with insurance companies and provides assistance to individuals by responding to routine questions from the shops; provision of general information, and performing general clerical duties.
Key Responsibilities
·         Scanning all Insurance claim forms to the insurances for approval
·         Liaising with shops,clients and insurances often via telephone and e-mail.
·         Training and informing staff on the new corporate procedures.
·         Updating the marketing manager of any corporate changes immediately
·         Analyzing the insurances sales performance and giving comprehensive report.
·         Performs general data entry; prepares product or service reports by collecting and analyzing customer information.
·         Provides back-up support to other group members (sales, marketing) in the performance of job duties as required.
·         Performs other related clerical duties as required or deemed necessary
Qualifications and Experience
·         Diploma in Business Administration / Management / Customer Care / Front Desk / Marketing / Public Relations from recognized institution

·         At least 1 years’ experience in customer service / front office / Public Relations.
·         Computer literate
·         Willingness to be part of our corporate values and culture
The Person:
·         Outgoing personality, confident and responsible.
·         Self driven and result oriented individual exhibiting discipline and integrity
·         Effective listening skills.
·         A quick learner, adaptable and able to work well under pressure
·         Good communication and inter-personal skills
·         Excellent presentation and negotiation skills.
·         Team building, problem solving and public relation skills
Please state the expected salary in the Curriculum Vitae.
Interested candidates who meet the above criteria should apply via EMAIL:hr@bausoptical.co.ke
OR
The HR Manager,
P.O Box 54948-00200
Nairobi
to reach us not later than 30th November 2016.

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