RED ALERT! How Safaricom has been stealing your money from your phone as you sleep.

... you my correspondence to him in a separate email. I demanded to get the contacts of the Cheza games and was informed that it is “Huawei Technologies”. I called them to inquire what I was being charged for and they told me that I was subscribed and even thought I don’t play, there is a flat fee of 10 shillings per day. 

However, in my billing. the first month was ksh.15, then 114, then 357, then 401, then 492. When I asked how come it escalated beyond the ksh.300 that is chargeable per month, given a flat fee of 10 bob per day, the guy couldn’t answer my question. Whenever Safaricom is faced with these complaints, they are quick to refund you because after all, only a few people know this. By refunding you, they pacify you hence buying your silence.

Further, the 100 customer care service never works, therefore, in the event of seeking help, one is discouraged and resigned to fate because no help is forthcoming but they have to continue communicating. As much as Safaricom tries to pass the buck to their employees, there is no way they can convince anyone that they are not in on it due to the fact that these service providers that are guilty of perpetrating this fraud are still on their platform. 

Secondly, they have not gone out of their way to educate their clients about how to unsubscribe from unwanted services. The reason Safaricom has looked the other way is fueled by the fact that sensitizing customers and thus leading to cancellation of these subscriptions leads to loss of revenue for them since these providers have a revenue share arrangement with Safaricom.

Furthermore, Huawei Technologies Ltd. is the biggest trading partner of Safaricom because it is Huawei equipment that runs Safaricom. Even the Ksh.30 billion camera deal that for the government was done with Huawei. Is it then a wonder that Safaricom and Huawei are colluding to defraud the Kenyan Mwananchi?

I’ve also tried to have this issue publicized via print media but I’ve hit a brick wall. I spoke to a friend of mine in Nation and told him to investigate the story. To start with, he realized that he was a victim also because he had subscribed to a service that he was not aware of. He gave the assignment to an investigative journalist but the journalist told him that there was no way Nation would print a story painting Safaricom in bad light because Safcom is a very large client of Nation.

Yesterday, I looked at my daughter’s account and realized that she had subscribed to ELEVEN of these services! I would urge you to tell all your family members to check their accounts too.Just to mention, one of the ways they trick you into subscribing is by having some banner somewhere as you are surfing the net, or pop-ups, which you click accidentally click on. Call Huawei Technologies employee whose name is Michael Sindani, mobile number 0723577443. He’s the one I called to enquire about my account and couldn’t answer my questions. We can use my account as a point of reference so that you can understand their activities.

A few individuals in conjunction with Safaricom have connived to steal billions of shillings from the common mwananchi, thus aggravating the already existing poverty levels in our country and we can’t sit back and watch this happening.



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  1. Thanks for the info, I have successfully unsubscribed to a lot of ticks and bedbugs who have been sucking me. Ahsante Sana.

  2. Thank you somuch for sharing this Mr.Githiomi. Where is communication commission of Kenya? Hope they see this and do something.

  3. Thanks alot.Very true.For me,this was a cronical problem.All the banners except the "gameloft" that poped when i surfed the internet had a mark (an X) which one can touch to decline the offer.For the gameloft banner,it fits the mobile screen end-to-end and had no any mark to escape it.If you touch any part of the screen,you end up subscribing to the servise!So you are left with one option:to restart your phone!Look at this inconvenience-it pops i restart,it pops i restart..I saw many victims and the only advise i could give was to restart the phone next time after unsubscribing,the only experienced i gained from the problem.At personal level "nimehaamisha line moja" kwa airtel.

    Safaricom is taking advantage of its monopoly in Kenya but people are realising their fraudulent economic manovoers.

  4. Thanks for this...i found myself subscribed in 3 services that i didnt know..since january this year....10 shillings everyday..30 shillings per day..

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