Collections Associate Job in Nairobi, Kenya

Collections Associate
Full Time
Nairobi, Kenya

Branch Overview: delivers world-class financial services to the mobile generation. The spread of smartphones presents an incredible opportunity for the world’s emerging middle class to access banking options and achieve financial flexibility. is revolutionizing banking in Kenya, and will soon expand to other countries in East Africa and in other regions across the globe.  
What We Offer: You will be part of a talented, passionate team that is determined to make a positive impact on the lives of the mobile generation throughout the developing world. 

You will join a team with unmatched experience in financial technology and emerging markets. Since our launch in April 2015, we’ve disbursed hundreds of thousands of loans. 

Our success has led to investments from Silicon Valley’s leading VCs. 

Reporting to the Servicing & Collections Manager, you are part of a team that interacts with current borrowers, ensuring they understand their loan terms, are paying on time, and are receiving excellent customer service. 

Communication with borrowers is primarily done through in-app chat, SMS, e-mails and phone calls. 

Day-to-day duties include:
  • Proactively reaching out to borrowers who have missed a payment
  • Explaining loan terms to borrowers and ensuring they understand payment schedules and fees
  • Contacting a target list of delinquent borrowers every day
  • Identifying trends in loan delinquency and default and giving feedback to the servicing & collections manager
  • Able to look for alternative points of contact of delinquent customers that cannot be reached on primary contact provided
  • Communicating over the phone with late borrowers in a polite but firm manner
  • Taking brief notes of each call conversation
  • Managing your contact list and making sure to call back any unresponsive borrowers
  • Following up on each borrower with regards to repayment promises
  • Meeting daily, weekly and monthly loan repayment targets
  • Following clear guidelines on customer/borrower handling
  • Assisting to analyze the effectiveness of calling and messaging campaigns
Qualifications & Skills
  • Business/Commerce/Finance Degree/Diploma or other higher education qualification
  • At Least 1-year Previous Loan Servicing/ debt collection experience is desired
  • Experience in debt collection for a digital and/or mobile centric product is an added advantage
  • Analytical skills, especially good Excel skills
  • Highly entrepreneurial, comfortable with start-ups, ambiguity and taking initiative
  • Excellent collaborator and team player
Kindly visit our careers page here to apply. 

Application closes on the 21st of October 2016. 

This is a re-run of a similar Ad placed a few months ago therefore earlier applicants need not re-apply. 

Branch International is an Equal Opportunity Employer.

This company does not and will not discriminate in employment on any basis prohibited by applicable law.

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