Customer Service Executive Job in Kenya

Customer Service Executive

Yandex Enterprises Limited is a firm dealing with sales and marketing of construction and building materials.

Responsibilities

·         Act as the first point of contact to clients, suppliers, subcontractors, government and any other third parties
·         Registering customer complaints, and liaising with the right person in the organisation to address and resolve the complaints.
·         Assist in organising customer events, sending invites, distribution of gifts.
·         Communicating with customers via emails and other social media platforms on new products and services.
·         Updating the company products and information on their social media pages
·         Make customer follow ups and providing feedback to the management

·         Liaising with the production department on customers’ orders
·         Conducting customer surveys and administering after sales services to the customer
·         Formulating and reviewing documents such as proposals, letters, and quotations for customers.
·         Coming up and maintaining an efficient filling system
·         Generating periodic progress reports
·         Offer support to the sales and projects department so as to achieve set targets

Qualifications

·         Degree/Diploma in Customer Service, or related field
·         Must have prior experience working in a busy construction company
·         Must have excellent IT Skills
·         Excellent communications skills both verbal & written.
·         Must be versatile, energetic and proactive
How to Apply
If you are up to the challenge, possess the necessary qualification and experience; please send your CV only quoting the job title on the email subject to kenyajobs@yandex.com

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