Customer Care Vacancies in Kenya

Our client in a dairy industry is seeking to hire a customer care personnel to join their dedicated team.

Duties and Responsibilities
·                     Attracts potential customers by answering product and service questions; suggesting information about other products and services.
·                     Resolves product or service problems by clarifying the customer’s complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
·                     Answers incoming customer calls regarding product problems, service questions and general client concerns.
·                     Responsible for maintaining a high level of professionalism with clients and working to establish a positive rapport with every caller.
·                     Update customer information in the customer service database during and after each call.
·                     Work with the management team to stay updated on product knowledge and be informed of any changes in company policies
·                     Impact the company’s bottom line by problem solving and winning back frustrated clients.
Qualifications
·                     Degree/Diploma in customer care / marketing / administration / public relations.
·                     Minimum 5 years working experience as Customer Care.
·                     Computer proficiency.
·                     Organizational skills to effectively prioritize work schedules.
·                     Good communication skills.
·                     Ability to work under pressure.

If you meet the qualifications and requirements above,  kindly send your CV to sall@jantakenya.com clearly indicating “CUSTOMER CARE” on the subject line, On or before 6th of December 2017

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