Massive Recruitment in MKU – (Over 23 Vacancies)

Customer Service Officers
This position reports to the Customer Service Manager and will be responsible for responding to a variety of customer requests and inquiries via the telephone or in person over the counter. Providing and promoting a professional, high quality, front line customer focused service.

Responsibilities

·         Dealing with all customer inquiries in relation to the University’s services and resolving the same at first point of contact.
·         Ensuring that all calls to the Campus are dealt with promptly, in line with the University’s standards and targets.
·         Having full knowledge and ability to access all services to help meet the individual needs of our customers.
·         Liaising with colleagues in relevant offices so as to resolve inquiries appropriately.
·         Ensuring that customers are advised of alternative communication methods.
·         Following current procedures when transferring a call to another member of staff for specialist advice.
·         Taking ownership and responsibility for all inquiries presented to the Campus
·         Dealing with all calls and enquiries received within the Campus in line with the University’s policies and procedures.
·         Performing any other duty that may be assigned from time to time by the immediate supervisor.

Qualifications

·         Have a Bachelor’s degree in any of the following disciplines: Social Sciences, Management, Business Administration, Office Administration or a related degree qualification from a recognized institution;
·         Have served in the position of Customer Care Officer for a minimum period of two (2) years or in a comparable and relevant position in the public or private sector;
·         Have demonstrated professional competence and ability in planning and administration of Customer Care functions;
·         Be proficient in the relevant computer applications;
·         Have superior communication skills.
·         A team player with experience in dealing with the public.

Principal Laboratory Technologist
The Principal Laboratory Technologist shall report to the Registrar, Academic Administration and will be responsible and accountable for all academic laboratories, ensuring that the relevant equipment are available, managing and supervision of relevant staff and participating in all strategic planning process in regards to the University’s Laboratories.

Responsibilities

·         Supervision of all laboratory staff and all the activities of the Laboratories.
·         Duty allocations, discipline, training schedules, running of class demonstration, leave schedules.
·         Requisition for additional laboratories, Equipment/Apparatus and modification/redesigning of Laboratories, in consultation with the chief laboratory technologists,
·         Ensuring that laboratories and equipment are properly maintained.
·         Preparation of Annual laboratory budgets in consultation with heads of departments, chief technologists and senior Technologists.
·         Co-coordinating laboratory training programmes and workshops/ seminars and participating in international workshops/ seminars.
·         Designing and supervising implementation of quality laboratory policies, strategies and procedures.
·         Preparation and evaluating work plans.
·         Supervising overall planning of laboratory programmes and the junior level technologists.
·         Advising on upgrading of laboratory technologies, techniques, skills and protocols whenever required.
·         Implementing Laboratory Safety and Quality Control.
·         Co-coordinating the functioning of all university Laboratories.
·         Evaluating procurement of laboratory supplies and ensures timely requisition and supply.
·         Compiling the annual progress report of the laboratory department.
·         Conducting applied and adaptive researches
·         Maintaining and updating laboratory database
·         Writing of scientific articles and reports
·         Liaising with academic staff and technical staff or non-teaching staff to ensure smooth running of practicals, demonstration and research projects.
·         Performing any other duty as assigned by the university management.

Qualifications

·         A Bachelor’s and Master’s degree in the area of specialization.
·         3+ years of experience as a Deputy Principal Technologist, or a relevant position.
·         Experience working in a University setting.
·         Have a keen eye for detail.
·         A strategic thinker.


Director, ICT
The Director, ICT shall report to the Deputy Vice Chancellor, Administration, Planning and Institutional Advancement and will be responsible and accountable for the day to day functional delivery of ICT services and programs to the University that reflects contemporary best practice and achieves optimal outcomes for the University’s strategic operational and business requirement.

Responsibilities

·         Leading the delivery of high quality ICT services across the University to provide optimal levels of support for the University’s key operational requirements.
·         Identifying and defining specific ICT business requirements in collaboration with directors, managers, clients across the University and third party stakeholders to develop tailored ICT solutions.
·         Implementing new systems, technologies and services to deliver innovative and flexible ICT solutions that achieve business requirements.
·         Developing, implementing, reviewing, evaluating and reporting on the University’s ICT strategic, business and operating plans and associated projects, ensuring alignment with the strategic directions of the University.
·         Analyzing and reviewing ICT service delivery to identify opportunities to improve and enhance the services for the University Key challenges.
·         Managing client expectations and delivering outcomes to agreed targets and timeframes.
·         Identifying and addressing complex ICT service delivery issues and providing alternate solutions based on well considered and balanced assessment of the facts and consequences.
·         Assessing and responding to the impact of changes in the operating environment ensuring a high level of integration with the university’s strategic direction.

Qualifications

·         Masters degree in an IT field.
·         5+ years of experience in a similar capacity.
·         Have the relevant ICT Technical knowledge


Principal Finance Officer
The Principal Finance Officer shall report to the Vice Chancellor and will be responsible and accountable for the administrative, financial and risk management operations of the University to include the development of a financial and operational strategy, metrics tied to that strategy and the ongoing development and monitoring of control systems designed to preserve University assets and report accurate financial results.

Responsibilities

·         Assisting in formulating the University’s future direction and supporting tactical initiatives and the University’s strategic plan.
·         Overseeing the capital requests and budgeting processes
·         Developing performance measures for the Finance department that support the University ‘s strategic direction
·         Participating in key decisions as a member of the executive management team
·         Overseeing the management and coordination of all fiscal reporting activities for the University including:
·         University revenue/expense and balance sheet reports, reports to funding agencies, development and monitoring of University and contract/grant budgets
·         Overseeing the financial operations of all campuses
·         Developing and maintaining systems of internal controls to safeguard financial assets of the University
·         Overseeing the coordination and activities of independent auditors ensuring all audit issues are resolved, and all compliance issues are met, and the preparation of the annual financial statements is in accordance with the University’s schedules and processes.
·         Attending Board and Subcommittee meetings; including being the lead staff on the Audit/Finance Committee.
·         Monitoring banking activities of the University.
·         Overseeing the coordination and activities of independent auditors ensuring all compliance issues are met, and the preparation of the annual financial statements is in accordance.
·         Ensuring that record keeping meets the requirements of auditors and government agencies e.g KRA
·         Advising and reporting on key risk issues that may affect the University to the University Council and the Board of Directors.
·         Maintaining relations with external auditors and investigating their findings and recommendations

Qualifications

·         Have a master’s degree in accounting or business administration, or equivalent business experience
·         10+ years of progressively responsible experience for a major institution or division of a large corporation.
·         Should have experience in partnering with an executive team, and have a high level of written and oral communication skills.
·         Preference will be given to candidates with an MBA in Finance and the Certified Public Accountant CPA (K) or its equivalent.
·         Good negotiation skills the ability with the ability to explain financial matters firmly and clearly
·         Good interpersonal & organization skills

Principal Corporate Services
The Principal, Corporate Services shall report to the Vice Chancellor and will be responsible and accountable for the Corporate Communications, Ethics & Value Compliance, the Marketing and Branding and the Quality Assurance & Linkages Directorates.

Responsibilities

·         Leading with the formulation of corporate policies including crisis communication policy and associated processes of the quality assurance, Marketing and communications departments.
·         Developing and implementing the corporate services strategies and plans under the direction of the Vice Chancellor.
·         Undertaking bench-marking surveys to ensure that the University is maintain a competitive edge in its industry
·         Developing and managing the various departmental budgets.
·         Working with senior management to determine the appropriate organizational culture that ensures that the
·         University maintains a strong positive reputation among its stakeholders
·         Developing performance measures for the Quality, Communications and Marketing Directorates that support the University’s strategic direction

Qualifications

·         Have a master’s degree in Communication, Public Relations and/or Marketing
·         10+ years of progressively responsible experience for a major institution or division of a large corporation.
·         Significant knowledge and working experience in Communication.
·         Significant knowledge and experience in public relations, report writing and brand management
·         Excellent communication skills – oral and written.
·         Be a member of a professional, Communication, or Marketing and PR body.
·         Ability to think strategically and translate into realistic action plans.
·         Effective implementation of research projects.

Principal Open Distance & Electronic Learning (ODEL)
The Principal, Open, Distance & electronic learning shall report to the Deputy Vice-Chancellor, Academic and Research Affairs and will be responsible and accountable with strategic planning, development, and delivery oversight of e-Learning initiatives at the University.

Responsibilities

·         Overseeing the work of the staff assigned to e-Learning; planning and managing the departmental budgets; developing and implementing strategies in support of eLearning.
·         Monitoring Open, distance and electronic learning programmes.
·         Liaising with various schools to schedule online courses and video conference courses.
·         Evaluating new tools (internal and external) as they relate to best pedagogical practices and implications for faculty development.
·         Overseeing and Co-coordinating new web-based courses for instructional delivery.
·         Exploring and implementing innovative products to support e-learning-centered University.
·         Performing other duties as assigned.

Qualifications

·         5+ years of experience in managing an online learning department.
·         Knowledge of traditional and online (web-based) instructional delivery
·         Understanding of the functionality of Learning Management Systems Knowledge of alternative electronic delivery methods with attention to curriculum alignment and quality assessment
·         Problem-solving abilities
·         Adaptable to innovation and new methodologies; Creativity
·         Excellent communication skills
·         Supervisory and leadership skills

Director, Security Services
The Director, Security shall report to the Deputy Vice Chancellor, Administration, Planning and Advancement and will be responsible and accountable for the leadership and management of all safety and physical security initiatives impacting the University.
He directs day-to-day operations, emergency and crisis response, and compliance with the all legal requirements, as well as investigations and physical security risk mitigation efforts at all University locations.

Responsibilities

·         Coordination of all security matters that pertain to the University. This is through proper management of the various security mechanisms in place which entail surveillance systems and the internal and external security groups.
·         Developing the University’s security strategic plan every 5 years as well as review it periodically when necessary so as to guide in the long term planning of security enhancement in the University.
·         Developing and reviewing security and safety guidelines periodically to inform/enlighten the various internal stakeholders of the University on how to face contingencies
·         Developing the University’s security policy every 2 years and review the same when need be to guide the operations of the various categories of security staff i.e. employed guard force, outsourced guard force and the national police service.
·         Developing the annual budget estimates of the department to guide in departmental expenditures upon allocation of funds every financial year.
·         Developing and reviewing the pre-employment check system on a periodic basis to guide in determination of suitable new security employees
·         Overseeing the regular deployment and daily supervision of subordinates to ensure proper coverage of the entire University and performance of work is as per laid down rules and regulations.
·         In Liaison with the relevant departments, organizing for fire drills and fire training for selected fire marshals within the University.

Qualifications

·         A Bachelors degree in a security related field. (Masters would be an added advantage)
·         Served in the disciplined forces and attained a rank of captain / Chief inspector of police and above.
·         Over Fifteen (15) relevant years’ experience.
·         Have been an officer commanding at a station level.
·         Knowledge of intelligence collection / investigations.
·         Valid certificate of good conduct.
·         Computer literate.
·         Clean discharge certificate where applicable

Procurement Officer
The Procurement Officer shall report to the Procurement & Supplies Manager and will be responsible and accountable for initiating purchase requests and keeping track of the stages through which each order is routed until receipt and payment.
Work also involves shipping and receiving responsibilities for materials purchased including filing damage claims and shipping out materials being returned for various reasons.
Work is usually performed under general supervision and requires the use of independent judgment and initiative while continuing to work within defined university procurement policies and procedures.

Responsibilities

·         Maintaining updated procurement documents and Manuals
·         Circulation of quotes, bids and proposal for evaluation;
·         Assisting with the coordination of the selected bidder to ensure completion of administrative processes including Bid Security, contract award notice and that contract documents are distributed accordingly.
·         Assisting with managing the administrative process throughout the duration of the preparation of all documentation until the award of the contract
·         Preparation of management information and statistical report;
·         Processing the appropriate documents procedures for purchases/Services /Contracts;
·         Providing purchased materials to the responsible receiving departments.
·         Maintaining appropriate records to ensure that procurement process, decision, and contractual agreements are accurately documented for accountability and audit purpose.
·         Receiving purchases and checking requests from departments, checking for accuracy and forwarding to university procurement office/store.
·         Maintaining contact with vendors regarding orders and merchandise, new products, market conditions, and trends;
·         Coordinating purchasing from on-site vendors not associated with university procurement operations.
·         Receiving, inspecting, and distributing merchandise to appropriate individuals/departments /directorates;
·         Filing damage claims with companies or vendors.
·         Preparing periodic reports related to purchasing, inventory control including quarterly reconciliation of stocks.
·         Evaluating the quality and appropriateness of supplies and equipment; conducting cost/quality comparisons.
·         Liaising with all directorates/departments to determine purchasing needs and specifications.
·         Coordinating expenditure records with university accounts payable in order to assure prompt and accurate payment to vendors/suppliers.
·         Preparation of Request for Quotation, Initiations to Bid, Requests for Proposal and co-ordination of their timely dispatch.
·         Performing any other duties related as assigned by immediate supervisor.

Qualifications

·         A Bachelor’s Degree in Business Administration, Management, Finance, Procurement, Logistics Management or a relevant field.
·         3 to 4 years of progressively responsible experience in procurement.
·         Good working knowledge of MS Office application (Word, Excel), procurement ERP systems, email and able to easily navigate the Internet
·         Knowledge of purchasing methods and procedures as designated by university procurement office.
·         Knowledge of record keeping methods and procedures applicable to purchasing, as well as some knowledge of the application of bookkeeping principles and methods to the keeping of procurement records.
·         Knowledge of supplies and materials utilized in office, technical, or maintenance operations.
·         Ability to establish and maintain effective working relationships with institutional officials and vendors
·         Able to uphold and respect procurement ethics and to conduct activities with integrity.
·         A team player who demonstrates patience, flexibility, resourcefulness and honesty.
·         Be willing and able to meet tight deadlines and work long hours when required.
·         A self-starter, who is able to plan and manage his/her own work, takes initiative and strives to meet deadlines.
·         Be able to work in a multicultural environment.
·         Should be attentive to detail.

Campus Registrar, Finance, Administration & Marketing
This position reports to the Campus Director and will be responsible and accountable for ensuring high staff performance and compliance to the university policies and procedures, prudent management of the University’s resources and oversee the implementation of the University Strategic Plan.
This position will work closely with Heads of departments & Deans of Schools on matters relating to Marketing, Human Resources, Finance and Administration.

Responsibilities

·         Implementing and coordinating administrative, human resources, finance and marketing procedures and systems and devising ways to streamline processes at Campus level.
·         Effective implementation of the division’s service charter
·         Enhancement of updated staff and student records
·         Coordinating safety and security matters, Central services which include; procurement, telephone, water supply among others.
·         Preparation of annual budgetary estimates
·         Allocation of funds to the user departments
·         Control of expenditure, level of University debtors and advising on cost saving measures
·         Estates Management
·         Continuously carry out cost benefit analysis for academic and non-academic sections. This will enhance sustainability of the center operations
·         Analysis, appraisal and implementation of staff support facilities
·         Ensuring proper implementation of staff development
·         Ensuring proper oversight of all center operations
·         Overseeing staff welfare and ensure proper public relations
·         Supervision and coordination of all activities related to planning and marketing
·         Implementing monitoring and evaluation systems.
·         Formulating and implementing the marketing policy.
·         Enhancing the corporate image of the University.
·         Strengthening the marketing of the University’s programmes and activities
·         Effectively dealing with all matters related to public relations and protocol
·         Performing any other duties as may be delegated from time to time by the Director, Campus.

Qualifications

·         A Bachelor’s degree in a business related field, Human resources, Commerce or Marketing
·         3+ years’ experience in Administration, HR, Marketing or/and Finance in a University setting or similar environment.
·         Proven experience as Administration manager
·         In-depth understanding of office management procedures and departmental and legal policies.
·         Familiarity with financial and facilities management principles
·         Proficient in MS Office
·         An analytical mind with problem-solving skills
·         Excellent organizational and multitasking abilities
·         A team player with leadership skills

Biomedical Engineer
This position reports to the Chief Technologist and will be to oversee usage, maintenance, installation, calibration and repairs of all laboratory equipment & services in the university

Responsibilities

·         Carrying out routine planned preventive maintenance of the laboratory equipment for optimum use of equipment.
·         Trouble shooting, diagnosing and correcting faults in laboratory equipment
·         Creating and implementing preventive maintenance programs
·         Establishing and maintaining a safe work environment
·         Executing tasks according to university guides and procedures
·         Conforming to all safety rules and regulations
·         Performing any other duties as may be assigned from time to time.

Qualifications

·         Must be a holder of either Higher Diploma or Diploma in Medical Engineering or Electrical & Electronics Engineering (Electronics /Instrumentation) or related field from a recognized institution.
·         Diploma in Instrumentation will be an added advantage.
·         Holders of Diploma in Medical Engineering Must be registered with AMEK( Association Of Medical Engineering Of Kenya)
·         At least three years (3) hands on experience in maintenance, troubleshooting and repairs of a wide variety and modern laboratory equipment in a busy teaching or research laboratory.
·         Ability to diagnose technical faults and carry out repairs
·         Ability to work independently with minimum supervision
·         Ability to plan and organize work
·         Good computer skills
·         Good communication skills
·         Be self-motivated, pro – active and possess the right attitude

Invigilators

Qualifications

·         Have a Bachelor’s degree from a recognized University
Please note that this job is on part-time basis
How to Apply
Applicants are required to submit applications giving details of the educational and professional qualifications, age, detailed work experience, present post and salary, applicant’s telephone number and e-mail address, a detailed curriculum vitae including three (3) referees who are knowledgeable about the applicant’s competence and area of specialization.
NOTE:
1.      Interested applicants should send the applications to the undersigned, quoting the reference number for the job applied for so as to be received on or before 12th September, 2017.
2.     Electronic application can be sent in PDF format by email to recruitment@mku.ac.ke.
3.     Terms of service are provided for as per Mount Kenya University scheme of service
4.     Mount Kenya University is an equal opportunity employer.
5.     Only short listed candidates will be contacted.
Applications should be addressed to;
The Deputy Vice-Chancellor, Administration, Planning and Institutional Advancement,
Mount Kenya University,
Main Campus, Thika,
General Kago Road,
Thika, Kenya.

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