Safaricom Jobs in Kenya

Data Scientist
We are pleased to announce the following vacancy in the Safaricom Garage within the Innovation Hub.  To intensify our efforts to transform lives, we have recently established Safaricom Garage, an innovation setup with the goal to create new solutions on top of the Safaricom platform.
At Safaricom Garage we are bringing together product managers, engineers and partners to develop scalable solutions that can transform lives in our region. In keeping with our current business needs, we are looking for a person who meets the criteria indicated below.
Reporting to the Head of Engineering we are looking for individuals who want to turn terra-bytes of data into actionable insights and new products for our customers. As a data scientist you will be working side by side with designers, product managers and our global partners from industry and academia.
We expect you to take full ownership of your work, from conception all the way to the final product on our platform. Our ideal candidate is result-oriented, with great ideas and solid quantitative skills to turn ideas into reality. You should have solid machine learning and analytics skills.

Roles

·         Work in a multi-disciplined team and take ownership of turning ideas into machine learning models;
·         Produce products or improve existing products with short turnaround times and Solid development and analytical approaches to create viable implementations.

Requirements

·         Bachelor of Science or MS in Computer Science or equivalent practical experience
·         Prior experience with a few of the following techniques: logistic regression, SVM, Neural Nets, Game Theory
·         Strong communications and interpersonal skills and quick grasps to understand business problems
·         Proficient in at least Python and R
·         At least 2-3 years of coding experience in a non-university setting.
·         Understanding of SQL and databases
How to Apply
End Date: 21-Jun-2017
Database Administrator
We are pleased to announce the following Database Administration vacancy in the IS Operations Department within the Technology Division.   In keeping with our current business needs, we are looking for a person who meets the criteria indicated below.
Reporting to the Senior Manager – Infrastructure Support, the position holder will be responsible for Administration, Performance tuning, Capacity planning, management and 3rd line support of ALL Safaricom Enterprise Database (DB) Systems that include DBs for Oracle e-Business Suite (ERP), BI Systems, CRM, Fraud Management, Revenue Assurance, POS and all other IT database systems.

Roles

·         Database administration and support lifecycle including backup/recovery, automation, maintenance;
·         Supporting the development, system test, user acceptance, training and production database environments;
·         Ensure 99.99% availability maintained for all critical databases;
·         Ensure 95% of tickets raised are responded to within the 1st hour of incident reporting;
·         Ensure 90% of tickets closure is maintained;
·         Identify and implementing Best Practices for Database Administration;
·         Design BCP and HA solutions for critical systems in order to achieve zero downtime during maintenance and failures;
·         Assist Infrastructure, Enterprise Business Unit (EBU) teams and other Technology teams with hardware and support requirements for database administration;
·         Ensure Conformance to security standards for databases and data integrity;
·         Develop retention policies and architecture for all systems, whilst maintaining BCP;
·         Ensure regular reviews on ILM policies conducted;
·         Ensure dimensioning of systems is done periodically based on demand experienced and projected;
·         Ensure optimal performance of all systems maintained conforming to the SLA agreements between business and Quality Assurance.

Requirements

·         Degree in Computer Science or Technical Related Field;
·         With at least 4 years’ hands on Experience in Managing large databases;
·         Experience in Oracle RAC, Dataguard, RMAN and Engineered Database & Exalytic Systems.Database Systems Administration Techniques – understanding DB Performance tuning on various Operating Systems.Attention to details and analytical thinking.Certification –OCP DBA;
·         Oracle Apps Systems Administration; SQL Server Administration.
·         Certification in any of the following or related trainings is an added advantage
·         Oracle EBS, WebLogic, SOA Administration.
·         Oracle Certified MasterUNIX/Linux Certification
How to Apply
End Date: 18-Jun-2017
Head of Product
We are pleased to announce the following vacancy in the Safaricom Garage within the Innovation Hub.  To intensify our efforts to transform lives, we have recently established Safaricom Garage, an innovation setup with the goal to create new solutions on top of the Safaricom platform.
At Safaricom Garage we are bringing together product managers, engineers and partners to develop scalable solutions that can transform lives in our region. In keeping with our current business needs, we are looking for a person who meets the criteria indicated below.
Reporting to the Chief innovation Officer we are looking for a strong leader to head our product management team responsible for developing new solutions relevant to Safaricom’s customers.
Our ideal candidate is a creative leader with an understanding of our regional market, a passion and track record for building usable products and a solid understanding of the transformative potential of technology.
The role holder should have deep expertise in at least one particular industry, such as financial sector, agriculture, education or any other related field. We are looking for a hands-on product manager with at least 10-15 years of experience in entrepreneurial and corporate environments, who has successfully demonstrated the ability to develop innovative products.
They should be a collaborative person, who works well with engineering teams and have strong management skills. They should also be able to take products from conception to deployment and should be well versed in doing so in iterative and agile ways.
The role holder should have worked in international environments and are familiar with current trends in tech. They should set the bar for developing a high performance product management team and bring new products into both local and global markets.

Roles

·         Provide vision and strategy for Safaricom’s innovation roadmap from a product perspective;
·         Own the creation, execution and successful delivery of the Innovation Product Strategy, which includes managing the full product lifecycle;
·         Understand and analyze user needs, and conduct research on markets and competitors;
·         Build and manage a product roadmap to support Safaricom’s goals and strategies;
·         Initiate and prioritize projects within our engineering team, track product development and develop product launch plans;
·         Engage closely with the head of engineering to help determine the best technical implementation methods and reasonable execution schedules;
·         Work closely with engineering to define the roadmap for the product and take it forward
·         Develop and coach a team of product managers.

Requirements

·         Experience developing Internet products and technologies;
·         Market knowledge of industries relevant in emerging markets;
·         Market knowledge in Internet-related industries;
·         Excellent written and oral communication and interpersonal skills;
·         Demonstrated managerial skills;
·         BS/MS in Computer Science or related technical area or equivalent practical experience;
·         10-15 years of work experience including university, with at least 5 years of proven track record of leadership roles ideally in the entrepreneurial space;
·         International experience;
·         Distinct analytical and systematic thinking;
·         Design methodology skills and Strong Project Management skills.
How to Apply
End Date: 21-Jun-2017
Head of Engineering
We are pleased to announce the following vacancy in the Safaricom Garage within the Innovation Hub.  To intensify our efforts to transform lives, we have recently established Safaricom Garage, an innovation setup with the goal to create new solutions on top of the Safaricom platform.
At Safaricom Garage we are bringing together product managers, engineers and partners to develop scalable solutions that can transform lives in our region. In keeping with our current business needs, we are looking for a person who meets the criteria indicated below.
Reporting to the Chief innovation Officer we are looking for a strong leader responsible for developing new solutions relevant to Safaricom’s customers.
Our ideal candidate is an engineering leader with hands-on technology expert with at least 10-15 years of experience in entrepreneurial and corporate environments and who has a proven record of software engineering and data science excellence in addition to managerial skills.
The successful candidate should have deep experience in a wide range of technologies, has worked in international environments and is familiar with the most current trends in tech.
The successful candidate will have the opportunity to setup a new team consisting of software engineers and data scientists and will lead by example, develop technical capacity and create an inclusive team empowered to take big risks.

Roles

·         Provide technical vision and strategy for Safaricom’s innovation roadmap;
·         Manage and grow a team of software engineers;
·         work closely with other engineering teams to reuse and understand existing frameworks;
·         Drive technical projects and provide leadership;
·         take responsibility for the overall planning, execution and success of technical projects;
·         Partner closely with Product Management to create, drive and deliver innovative, compelling and user-friendly products;
·         Build in-house capacity through hands-on mentorship and coaching
·         Develop tech-centered partnerships with local and global startups, universities and enterprises.

Requirements

·         Experience developing complex industrial strength software systems
·         Hands-on familiarity with data science concepts
·         Demonstrated track record of technical innovation and leading large engineering teams
·         Ability to drive strategy while also having the capability to provide detailed technical guidance to the team, enabling them to execute more effectively and deliver products on time and within budget.
·         A passion for technology and technical depth to uncover root causes of complex technical problems and provide guidance on solving them.Ability to recruit and develop top technical talent
·         Ability to build a high performance team10-15 years of work experience including university, with at least 5 years of proven track record of leadership roles ideally in the entrepreneurial space
·         International experience
·         Distinct analytical and systematic thinking.Strong experience in leading and developing technology.
How to Apply
End Date: 21-Jun-2017
Workforce Planning Contractor
We are pleased to announce the following vacancy in the Market Development Department within the Regional Sales and Operations Division. In keeping with our current business needs, we are looking for a person who meets the criteria indicated below.
Reporting to the Manager – Regional Operations and Sales Support, the position holder will be responsible for the development, implementation and evaluation of Regional Sales & Operations workforce development & planning strategies that delivers continuous improvement through staff optimization, culture change, workforce development and employee wellness

Duties

·         Responsible for the day to day delivery workforce planning and information services
·         Provide expertise and support as required to Regional Operations, HR team and Regional Sales & Operations staff through data analysis
·         Liaise with HR to establish a link between the workforce plans and recruitment activity including selecting, orientation, and training.
·         Coordinate Regional Administration to ensure smooth operations and high quality workforce management.
·         Coordinate outsourced agencies and follow through on documentation, on-boarding, training, performance management, leave, wellness and remuneration as per contract.
·         Regional Administration to ensure smooth operations and high quality workforce management
·         Accountable for employee motivation, development and wellness.Drive the departmental Internal communication strategy
·         Drive company NPS

Requirements

·         Degree in business discipline or Social Sciences.
·         Expert Level in Statistical Analysis tools
·         Proven experience in HR and Labour Related issues.
·         Proactive, confident, energetic and able to work under pressure with a positive attitude and use good organization skills.
·         Mentoring/coaching skills/experience.Excellent interpersonal skills.Management and Leadership skills
·         Problem solving and decision-making skills.
How to Apply 
End Date: 19-Jun-2017.
Enterprise Customer Support Engineer
We are pleased to announce the following Vacancy in the Network & Service Operation Department within the Technology Division. In keeping with our current business needs, we are looking for a person who meets the criteria indicated below.
Reporting to the Enterprise Customer Support Manager – the holder of the position will provide technical support for Enterprise customers and ensure service requests from customers are fulfilled within defined SLA’s. The role holder will also ensure timely service delivery.

Roles

·         Address and deliver requested services and assist with general information or customer complaints within defined timelines;
·         Perform root cause analysis of reported service requests and incidents;
·         Manage escalations from customers and ensure feedback is provided within defined timelines;
·         Manage 3rd party vendor(s);
·         Provide performance reports and identify gaps aimed at improving services;
·         Customer SLA performance reporting;
·         Document and review quarterly the processes, procedures and work instructions for Enterprise Service Requests;
·         Provide evidence of skill/talent development;Maintain certification and accreditation to meet section requirements.

Requirements

·         Degree in Computer Science, Information Technology, Electrical & Electronics Engineering;Cisco Certification: CCNA is a must;
·         ITIL V3 Certification or equivalent  is an added advantage;
·         CCNP, CCIP, CCSP, MCSE, RHCA is an added advantage;
·         2- 3 years experience in a technical support field in an ISP or Telecommunications Company;
·         Experience in current LAN/WAN technologies and Wireless Platforms (3G, WiMax, Fibre, IP MPLS);
·         Experience in TCP/IP, LAN, POP3, IMAP, SMTP, Windows Operating Systems, Linux, Unix, Ubuntu & Fedora;
·         Experience in managing escalations using defined OLAs & SLAs;
·         Experience in managing 3rd Party Vendors;
·         Excellent People Skills;
·         Problem Solving Skills
How to Apply
End Date: 16-Jun-2017
Senior Manager Indirect Channel
We are pleased to announce the following vacancy in the SME and Regional Operations Department within the Enterprise Business Unit Division.   In keeping with our current business needs, we are looking for a person who meets the criteria indicated below.
Reporting to the Head of Department – SME Regional Operations, the position holder will formulate and ensure execution of the go to market strategy and indirect channel development plans, allocate resources to ensure execution of partners and channels road map, align the sales team on the go to market plan and channel development and management plans, manage, develop, motivate and coach the team to ensure high productivity.

Roles

·         Formulate the go to market and acquisition plans through the dealers, partners & agencies.
·         Develop high level sales strategies necessary to deliver the partners and channels agreed sales objectives.
·         Develop an audit plan and tools to assess sales opportunities in the market.
·         Manage the selection, growth, development, performance, motivation and recommend the reward of the team and support staff.
·         Mentor, coach and lead the team to enable them realize their full potential.
·         Clear development plans for each manager.
·         Review performance of the channels on a daily, weekly, and monthly basis and ensure adherence to the use of agreed tools, processes and standards.
·         Manage alignment of all territory sales team to the partners and channels approved roadmap.
·         Manage execution of DOSA and ensure retention of high performing dealers and partners and termination of non-performers.
·         Proactively attend to all channel/SME customers related issues, ensure consistent quality of service provided, and get an excellent customer rating.

Requirements

·         Successful track record of working with strategic, technology, resell and services partners on go-to-market for joint offerings and traditional channel marketing tactics
·         Enterprise, Telecommunications, electronics, Software and/or SaaS experience
·         Strong knowledge of channels – including distributors and value added resellers
·         Proven track record of developing successful partner lead generation programs
·         Deep analytical skill set to identify insights and optimize execution of campaigns/programs
·         Excellent communication and collaboration skills to partner with stakeholders and communicate findings to senior leadership
·         10+ years experience in driving high technology channel management
Personal Characteristics:
·         Excellent people manager and team player, who values other views and can earn stakeholder confidence quickly and exert influence.
·         Ability to multi-task and work in cross-functional, fast-paced environments with the pressure of multiple deadlines, multiple partners/ vendors and complexity.
·         Experience and desire for working in a start-up environment, contributing to developing business infrastructure and aggressively scaling a high growth business
·         .Exceptional communication skills, including proven success with executive presentations that requires taking complex data sets and boiling down into meaningful insights.
·         A passion for both sales and marketing, and building strong external partner and industry relationships.
How to Apply
End Date: 21-Jun-2017

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