Customer Services and Public Relations Manager Job in Kenya

Kakamega County Water and Sanitation Company Ltd is a county corporation mandated to provide Water and Sanitation Services within the County of Kakamega.
The Company invites applications from suitably qualified persons to fill the following vacant position:
Customer Services and Public Relations Manager
Job Scale 3

This officer will work under the Commercial and Finance Manager
Main job Tasks and Responsibilities
o    Develop, jointly with the Commercial and Finance Manager, approved customer service charter, strategies and operating plans that reflect the long-term corporate goals and priorities of the company.
o    Create a communication system that transcends between the company and customers to evolve a conducive working atmosphere;
o    Ensure the fostering of good working relationships with customers by providing good service in a timely manner;
o    Train personnel on public relations;
o    Undertake public awareness campaigns on various customer service and public relations.
o    Identify and create a rapport with relevant pressure groups
o    Build good publicity through participation in community initiatives and feature articles in the media;

o    Keep an up to date register of customer details
o    Develop and implement company policies on customer service and public relations
Education, Professional Qualifications and Work Experience
o    B.Com (Marketing) or B.A International Relations and Diplomacy, B.A in Social Sciences (Sociology, Economics, Criminology, Political Science, Development studies etc) or Degree in Water /Waste Water Technology or equivalent
o    Postgraduate Diploma in Public Relations or journalism or equivalent from a recognized institution;
o    At least five (5) years relevant experience ,3 of which at a management level
o    Relevant Computer Software Packages;
o    Report writing skills;
o    Management and supervisory skills;
o    Customer handling/care skills;
o    Knowledge of Water Sector Reforms

How to Apply

All applicants should submit their applications together with copies of their detailed Curriculum Vitae, Academic and Professional certificates, Testimonials, National Identity card or Passport, and any other supporting documents. The positions applied for should be indicated on top of the envelope. Applications should be submitted to: The Secretariat Board of DirectorsKakamega County Water and Sanitation Company P.O. Box 1189-50100 Kakamega Email: kacwasco@gmail.com Hand delivered applications can be submitted at the company headquarters, Kakamega Water and Sanitation Company, Kefinco House, off Kakamega Kisumu road, behind Barclays bank Vacancies Brief: Kakamega County Water and Sanitation Company Ltd is a county corporation mandated to provide Water and Sanitation Services within the County of Kakamega. As part of our continued growth and team strengthening, we are looking for self-motivated, qualified, competent, seasoned and talented professionals capable of operating in a fast paced and demanding environment. Our goal is to ensure that the corporation has a robust core management team that will spearhead the achievement of the corporation’s short-term and long-term objectives and does not diverge from its strategic goals. The Company invites applications from suitably qualified persons to fill under listed positions: All applicants are required to fulfill the requirements of Chapter 6 of the Constitution of Kenya 2010, have a national identity card and a certificate of good conduct. All successful candidates to the interview will be required to carry their original certificates and testimonials. The Current employees are encouraged to apply.Chairman Board of Directors Kakamega County Water and Sanitation Company

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