Customer Service Representative Job in Kenya

Proctor & Allan
Job Title: Customer Service Representative   
Vacancy:  1 position
Reporting to the Sales & Distribution Manager, the following shall be the key roles:-
Key Responsibilities:
Customer Relationship Management
·         Efficient Complaints Handling; Track and maintain records for all the complaints received.
Give feedback in writing to customers for all the complaints raised;
·         Analyse the complaints on a monthly basis and identify long-term solutions.
·         Ensure clear communication when talking with the customers;
Efficient Order Processing
·         Include processing new client accounts, maintaining customer accounts, implementing changes to existing accounts, and filing documents and other paperwork;
·         Maintain proper records for all orders received;
·         Speed of invoicing
Assisting in Sales
·         Confer with customers by telephone or in person in order to provide information about products and services;
·         Selling the company’s products provide product or service information to assist customers in making a decision about a product to buy; help generate sales leads.
·         Efficient telesales

Market Returns
·         Efficient Returns Handling Procedure;
·         Ensure that the returns procedure is adhered to at all times – approvals should be considered before bringing back the products.
·         Handling Problems –customer inquiries & complaints in accordance with the company’s guidelines and policies;  send customers their replacement products or reverse erroneous fees.
Education
·         Education qualifications required: For acceptable performance the position requires a Diploma in Sales & Marketing, Customer Service or related.
·         Clean & Valid Driving licence (Classes B,C,E); Pass AA Driving Assessment Test
Work Experience
·         At least 3 years of experience in an FMCG environment and customer service department
Others competencies
·         Good interpersonal skills
·         Coordinating and organizing ability
·         Active listening and attention to detail
·         Analytical skills
·         Negotiating Skills
·         Excellent selling skills
·         Assertive
·         Solution oriented
Do you have the above qualifications and are able to perform the indicated duties with minimum supervision?
If yes, kindly send your application to proctor@proctor-allan.com by Monday 21st November 2016.

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