Customer Service Officer Job in Kenya

CUSTOMER SERVICE OFFICER (fresh graduate no experience)
Position holder to provide a high standard of customer service to customers when contacted via mail, ticket, chat or all the other channels available 
Key Responsibilities and Accountabilities:
o    Respond to telephone calls from customers as per the established Customer care standards criteria
o    Answer customer questions and provide accurate information for all inquiries
o    Resolve customer problems efficiently and professionally by applying knowledge and best practice experience
o    Providing help and advice to customers using the company’s products or services
o    Communicating courteously with customers by telephone, email, letter and face to face
o    Keeping accurate records of discussions or correspondence with customers;
o    Ensuring customer satisfaction by responding to customers in a timely manner and within the departments SLA
o    Upselling and cross-selling to clients.
o    Assist the CS Lead update and maintain customer records efficiently and organize the customer database for future reference.
o    Complying with the standard operating procedure and policies set to enable accountability.
o    Complete and dispatch daily, weekly, monthly reports as per the SOP.
o    Participate in the organization of events at the organization

o    Assist with administration activities.
o    Any other relevant duties as may be assigned by the management
Knowledge, Skills and Attributes Required
o    Relevant Business Degree from a recognized institution.
o    Excellent computer skills, proficient in Excel, Word, Outlook etc.
o    Strong reporting and communication skills
o    Able to prioritise tasks and respond to customer queries in a timely manner
o    Proven skills in a customer facing environment
o    Creative problem solver
o    Fast learning agility in regards to new systems and processes
o    A team player with exceptional people handling and problem solving skills.
o    Ability to work independently in a fast-paced, constantly changing environment.
o    Extremely self-motivated, confident, creative, disciplined with attention to detail.
o    Ability to plan in advance, prioritizing time management and utilization of resources.
o    Focus on ensuring clients are looked after as a key priority regardless of the time
Key Relationships
1.       Management Team
2.      HODs
3.      Employees
4.      External customers

How to Apply

Apply by attaching and sending your current CV indicating on the subject line the job title as advertised to quality2015jobs@gmail.com. Kindly mention where you saw the job advert. Applications to be received latest by 5th December 2016. Only qualified candidates will be acknowledged

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