Customer Service Officer Job in Kenya - Fresh graduate

Customer Service Officer (fresh graduate no experience)
Position holder to provide a high standard of customer service to customers when contacted via mail, ticket, chat or all the other channels available
Key Responsibilities and Accountabilities:
·         Respond to telephone calls from customers as per the established Customer care standards criteria
·         Answer customer questions and provide accurate information for all inquiries
·         Resolve customer problems efficiently and professionally by applying knowledge and best practice experience
·         Providing help and advice to customers using the company’s products or services
·         Communicating courteously with customers by telephone, email, letter and face to face
·         Keeping accurate records of discussions or correspondence with customers;
·         Ensuring customer satisfaction by responding to customers in a timely manner and within the departments SLA
·         Upselling and cross-selling to clients.
·         Assist the CS Lead update and maintain customer records efficiently and organize the customer database for future reference.
·         Complying with the standard operating procedure and policies set to enable accountability.
·         Complete and dispatch daily, weekly, monthly reports as per the SOP.

·         Participate in the organization of events at the organization
·         Assist with administration activities.
·         Any other relevant duties as may be assigned by the management
Knowledge, Skills and Attributes Required
·         Relevant Business Degree from a recognized institution.
·         Excellent computer skills, proficient in Excel, Word, Outlook etc.
·         Strong reporting and communication skills
·         Able to prioritise tasks and respond to customer queries in a timely manner
·         Proven skills in a customer facing environment
·         Creative problem solver
·         Fast learning agility in regards to new systems and processes
·         A team player with exceptional people handling and problem solving skills.
·         Ability to work independently in a fast-paced, constantly changing environment.
·         Extremely self-motivated, confident, creative, disciplined with attention to detail.
·         Ability to plan in advance, prioritizing time management and utilization of resources.
·         Focus on ensuring clients are looked after as a key priority regardless of the time
Key Relationships
·         Management Team
·         HODs
·         Employees
·         External customers
Applications
Apply by attaching and sending your current CV indicating on the subject line the job title as advertised to jobsfresh254@gmail.com.
Kindly mention where you saw the job advert.
Applications to be received latest by 2nd December 2016.
Only qualified candidates will be acknowledged

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