Customer Service Executive Job in NairobiJobs and Careers 02:25
To support her growth strategies, the company is inviting applications from qualified candidates for the position of Customer Service Executive.
Role’s Summary: The position serves as the first point of contact with insurance companies and provides assistance to individuals by responding to routine questions from the shops; provision of general information, and performing general clerical duties.
· Scanning all Insurance claim forms to the insurances for approval
· Liaising with shops,clients and insurances often via telephone and e-mail.
· Training and informing staff on the new corporate procedures.
· Updating the marketing manager of any corporate changes immediately
· Analyzing the insurances sales performance and giving comprehensive report.
· Performs general data entry; prepares product or service reports by collecting and analyzing customer information.
· Provides back-up support to other group members (sales, marketing) in the performance of job duties as required.
· Performs other related clerical duties as required or deemed necessary
Qualifications and Experience
· Diploma in Business Administration / Management / Customer Care / Front Desk / Marketing / Public Relations from recognized institution
· At least 1 years’ experience in customer service / front office / Public Relations.
· Computer literate
· Willingness to be part of our corporate values and culture
· Outgoing personality, confident and responsible.
· Self driven and result oriented individual exhibiting discipline and integrity
· Effective listening skills.
· A quick learner, adaptable and able to work well under pressure
· Good communication and inter-personal skills
· Excellent presentation and negotiation skills.
· Team building, problem solving and public relation skills
Please state the expected salary in the Curriculum Vitae.
Interested candidates who meet the above criteria should apply via EMAIL:firstname.lastname@example.org
The HR Manager,
P.O Box 54948-00200
Nairobito reach us not later than 30th November 2016.