Shame on KCB! Customer loses 3m after their system was breached but threaten to sue!

... will only refund 10 percent of the money. 

After the matter blew up on social media, this is how the bank responded.

KCB Group is aware of claims of an alleged data breach in one of its systems.

An investigation points to malicious misinformation that has caused concern amongst some of our customers. The alleged customer data breach has been found to be false.


We wish to assure all our customers that our platforms and data are highly secured. KCB Group systems including the mobile App have been extensively tested and validated by our internal and the best external data security experts. Multiple layers of encryption, private keys and unique authentication are among the key embedded data security features that safeguard our mobile app.

There is no breach to our systems.

The bank is working with the relevant authorities to take the necessary legal action against the parties who originated this misinformation.

Our commitment as a trusted partner is to continually offer secure and best in class banking experience using new technology.

The Kenyan DAILY POST

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  1. Wow!!!, Talk of protecting bank interests at the expense of customers losses in the name of protecting the same customers.

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