Contact Centre Agent Job in Nairobi Kenya

Contact Centre Agent

Location: Nairobi

Industry: Healthcare     
 
Our Client, an International NGO whose core business is Reproductive Health and Family Planning to millions of the world’s poorest and vulnerable women, is seeking to recruit a Contact Centre agent.
 
Duties and Responsibilities
  • Counselling and providing relevant information to clients and who access through our call centre on reproductive health and related issues
  • Making outbound calls to all clients from our database to find out about their client experience when visiting our service delivery channels and making necessary recommendation.
  • Route calls and emails to the appropriate resource
  • Enter new customer information into the system and maintain the Call Centre database
  • Capturing and continuously updating new client information on the call centre data base.
  • Conducting general follow ups to clients reaching our service delivery channels with specific emphasis on Family planning and cervical cancer screening.
  • Establishing and facilitating use of client staff and strategic partner’s databases to be used in strategic marketing via bulk SMS.
  • Timely escalation and resolution of all client queries using the defined escalation procedure.
Qualification and Experience
  • Diploma in Nursing, Clinical Medicine, public health or other related course from a recognized university.
  • Courses in customer care, communication and client management and nursing background will be an added advantage.
  • Experience in counselling and working in a Contact Centre  will be an added advantage
  • At least one year working experience in an Sexual and Reproductive Health organization
  • Knowledge of customer service principles and practices
  • Fluent communication in both English and Kiswahili with a clear neutral accent
  • Ability to work long hours and in a shift system
To apply, send your CV and cover letter only to recruit@flexi-personnel.com before close of business 15th October, 2016. 

Clearly indicate the position applied for and salary expectation on the subject line.

NB: Flexi Personnel Ltd does not charge candidates for job placement.

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