Customer Service Representative Job in Nairobi, Kenya

Customer Service Representative 
 
Location: Nairobi
 
Industry: BPO

Are you a lady, a Diploma holder in any field except IT?
 

Our client, an online dating company that operates 35 niche dating websites based on religion, ethnicity, lifestyle and special interests is looking for enthusiastic and self motivated customer Service representatives with a clear accent and flexible to work on shift basis. 

The ideal candidate must have outstanding computer skills and ready to work in a call centre.

Key Responsibilities
  • Screening and moderating user submitted content, answering support requests and performing support functions.
  • Moderating and screening written user content on Profiles
  • Moderating and screening user submitted photos
  • Answering Online Help Requests
  • Answering telephone support requests
  • Processing Testimonials (depending on language)
  • Various support tasks assigned
Key Skills and Competences
  • Internet and Computer literate
  • Passion for Customer Service
  • Ability to respond promptly to customer inquiries
  • Ability to multitask and take up more workload when required
  • Ability to work with multiple tabs and multiple browsers efficiently in a web browser based support system (speed and accuracy are important)
  • Very good work ethics (is reliable, motivated, professional) 
Interested? 

Call 0714702443 on 6th September 2016 between 12.00 noon and 1.00 pm to book your slots for Friday interviews.

Only those who follow the above instructions will be considered.

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