Customer Relationship Coordinators Jobs in Kenya

Customer Relationship Coordinators
 
Job Responsibilities
  • Develop and implement customer relationship policies and procedures
  • Define and communicate customer relationship standards
  • Oversee the achievement and maintenance of agreed customer relationship levels and standards
  • Direct the daily operations of the customer relationship team
  • Plan, prioritize and delegate work tasks to ensure proper functioning of the department
  • Ensure the necessary resources and tools are available for quality customer relationship delivery
  • Review customer complaints
  • Track customer complaint resolution
  • Handle complex and escalated customer relationship issues
  • Monitor accuracy of reporting and data base information
  • Analyze relevant data to determine customer relationship outputs
  • Liaise with company management to support and implement growth strategies
  • Co-ordinate and manage customer relationship projects and initiatives
  • Ensure budget requirements are met
  • Evaluate and performance manage staff
  • Identify and address staff training and coaching needs
  • Cascade Training materials to the Branch Customer service team to train the branch
Qualifications
  • KCSE level of education
  • Passion and zeal for customer service
  • Excellent communication, negotiating and interpersonal skills
  • Excellent customer service and relationship management
Salary is Negotiable

Applicants should send their CV salary to vacantjobskenya@gmail.com by 30th September 2016.

Note that only shortlisted candidates will be contacted. 

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