Banking Jobs in Kenya - Jamii Bora Bank

Jamii Bora Bank

Job Title: Head of Digital Bank

Reports To: Deputy CEO

Department:
 Digital Bank

Division: Business
 
Grade: 6
 
Core Value Behaviors
  • Teamwork: ”We work together to make Jamii Bora better”
  • Innovation: “We are driven by creativity,innovation and continuous improvement”
  • Professionalism: “We are qualified, skilled and committed to serve our customers”
  • Integrity: “How we do business is as important as the business we do so we do the right thing always”
Job Purpose: The Head of Digital Bank will be the main link between business outcomes and technological input and therefore enables a seamless connected experience where the enterprise customer interacts with the bank through multi channels, generating revenue through better retention, cross-selling and upselling and accomplishing the bank strategy to “grow market share by building our reputation as an efficient, innovative and customer centric enterprise bank”

Key Responsibilities
  • Shaping and executing Jamii Bora digital strategy and business plan in collaboration with EXCO
  • Lead an internal research and innovation unit that will look far beyond banking and time to anticipate customer needs and develop new ways of engaging and solving customer challenges
  • Business growth & development – creating a new digital bank to serve the existing and build a new customer base, with a new balance sheet and revenue streams from both Banking and non-banking value added services
  • Transforming internal business processes to align to the digital strategy
  • Develop a commercial strategy and tactical plan to fully commercialize all our alternative banking channels and position them to generate new customer numbers, deposits, transactions and loans
  • Develop a bold and differentiated agency model and create true partnership and value for agents
  • Drive performance across all alternative channels
  • Enhancing the customer experience through quality and seamless applications
Main Activities
  • Full responsibility for the digital transformation of the bank through a cutting-edge digital strategy, which will be drawn from the overall bank strategy and mapping the digital strategy to bank strategic priorities
  • Keeps the strategy alive by staying up to date with the latest innovations, changes in competition, and shifts in the industry, and adapting to the ever-changing digital space
  • Oversee the overall digital customer experience across touch points, lifecycle functions and application platforms
  • Use knowledge, insights, and analytics to craft end to end user and supporter experiences that are contemporary, exciting, and efficient by virtue of being digitally enabled
  • Expands JBB visibility and audience through key channels and platforms
  • Define, market and monitor revenue streams for the multichannels
  • Implementing significant business and cultural changes across the bank and introduce new processes and procedures, to ensure agile, iterative development and operation of digital services is successful
  • Significantly increase usage of Key Bank’s digital self-service capabilities and drive sales capabilities from the digital channel
  • Deliver capabilities around distinctive customer experience, revenue growth, acquisition, retention and cross-sell opportunity, and cost savings through Web and Mobile Channels technology
  • Act as a link between business units and EXCO to create an environment of ideation to nurture digital innovation and increased operational efficiency as well as identifying key areas for technology investment
  • Work with bank partners, agencies, fintech startups and strategic partners to integrate new technologies and ideas into Jamii Bora
  • Assist business units in the launch of Fintech products and services to ensure a maximization of cross-selling opportunities and synergies for Jamii Bora
  • Work with marketing to develop and implement marketing programs /activities to drive usage
  • Underpinning the delivery and iteration of digital services with effective analysis, ensuring that performance data drives the delivery and improvement of individual services, and increases the quality of management information throughout the organisation
  • Support HR in digital training and skills transfer by developing new digital training concepts for staff to fasten their familiarization process with the new implemented technology
Qualification and Experience Requirements
  • University degree in i.e. Computer Science and Business Administration
  • Post graduate degree in business, computer science, marketing etc.
  • At least 5 years’ experience in the leadership of development and implementation of digitization strategies
  • Have previous experience in the business-driven and strategic use of social media, e-business / e-commerce, marketing, mobile applications, Big Data and digital technologies
  • Strong business sense with a proven track record of developing, implementing and marketing business system
  • Experience in the financial services sector preferred
How to Apply

CLICK HERE to apply online

Job Title: Head of Operations & IT

Reports To: CEO
               
Department:Operations

Division: Support
 
Grade: 6

Core Value Behaviors
  • Teamwork: ”We work together to make Jamii Bora better”
  • Innovation: “We are driven by creativity,innovation and continuous improvement”
  • Professionalism: “We are qualified, skilled and committed to serve our customers”
  • Integrity: “How we do business is as important as the business we do so we do the right thing always”
Job Purpose: This role incorporates all aspects of service delivery and contact with the bank’s customers through branch operations, credit operations, information technology, cash management, clearing, centralized back office, treasury operations and funds transfer.

Key Responsibilities
  • Information, communication and technology - drive both ICT strategy and day to day operational ICT and Web services provision, ensuring that JBB staff and clients have suitable technical resources, applications and support to achieve their objectives (on site and remotely) effectively, securely, and with a competitive and innovative edge
  • Central Operations – Account Services, Clearing, Payments, Cash Management and Reconciliation
  • Card Operations – Account Services, Chargeback, Fraud & Reconciliation of the Bank’s debit card activities
  • Trade Finance Operations – Guarantees, Supply Chain Finance and Invoice Discounting
  • Treasury Operations – FX, Money Market and Derivative Products, FI Transaction activity
  • Credit Operations – Loan sanction fulfillment & administration
Main Activities
  • Develop new and improved Service Delivery channels and any other additional channels that may be developed, which meet the needs of the bank customers to ensure the bank remains competitive
  • Examines current business process and make necessary changes so the best practices and policies are in place
  • Participates in the design of hardware and software systems to assist in the smooth and efficient flow of information
  • Establishes operating policies consistent with the banks policies and objectives and ensures their execution
  • Identify and develop new business locations and improve alternative service delivery channels to meet the needs of Bank customers and ensure the Bank remains competitive
  • Organize, develop and maintain front office operations and support structure, staffed by high calibre and well-motivated staff utilizing efficient, relevant and comprehensive processes to achieve superior delivery of customer service at all times
  • Manage Bank’s exposure to external and internal risks at the service delivery front, including but not limited to adherence to procedures, optimum cash management within set limits, and physical security of bank staff and assets
  • Manage a business continuity plan for service deliver
Qualification and Experience Requirements
  • Bachelors / Master’s degree in relevant professional qualification in banking and accounting from a reputable institution
  • Minimum 10 years’ experience in banking operations
  • Experience, awareness and appreciation of all aspects of balance sheet management in banking
  • Full knowledge of CBK Banking Act & various Regulations
How to Apply

CLICK HERE to apply online


Job Title: Head of Sales & Business Development

Reports To: CEO

Department: Digital Bank

Division: Business
 
Grade: 6

Core Value Behaviors
  • Teamwork: ”We work together to make Jamii Bora better”
  • Innovation: “We are driven by creativity,innovation and continuous improvement”
  • Professionalism: “We are qualified, skilled and committed to serve our customers”
  • Integrity: “How we do business is as important as the business we do so we do the right thing always”
Job Purpose: The Head of Sales and Business Development will be the main driver for the development, management and overall sales and business development activities in the bank including institutional banking, enterprise banking and personal banking to be delivered through the retail network and all available digital platforms so as to achieve the bank’s core strategy to “grow market share by building our reputation as an efficient, innovative and customer centric enterprise bank”

Key Responsibilities
  • Shaping and executing Jamii Bora strategy and specifically the balance sheet growth pillar to achieve growth in liabilities, assets, customer base, revenues, interest income and non-funded income
  • Lead the development of a few highly differentiated transaction, trade and personal finance products and services to cater to the entrepreneur, the enterprise and the employees of the enterprise’s needs
  • Identify rich and sustainable sources of deposits and design effective strategic and tactical plans to grow the Bank’s funding sources in a cheap and sustainable way
  • Drive an aggressive branch led business development strategy to ensure effective translation of bank strategy to branch floor and overall growth of branch balance sheets and profitability
  • Entrench relationship management and enhance overall customer experience
  • Spearhead the brand’s positioning as a leading enterprise transaction and trade finance partner
Main Activities
 
Sales & Business Development:
  • Full responsibility for the design and execution of the Bank’s business growth strategy for all business development functions: enterprise banking, institutional banking, personal banking, product development and management and the entire branch network
  • Develop business opportunities and drive business growth in line with the Bank’s long-term strategic and annual business plans and ensure that the Bank remains competitive and promptly reacts to changing market conditions and customer needs
  • Develop and implement a branch turnaround strategy to ensure that at least 80% of the existing branch network is profitable and going forward all branches break even within a prescribed period of time
  • Develop a focused relationship management system, which increases the Bank’s ability to increase the flow of business and generate deposits, lending and revenues from existing and new customers in line with the enterprise strategy
  • Enhance the appropriate controls and monitoring mechanisms for the development of a high quality asset portfolio
  • Ensure full compliance with the Bank’s Credit Policy, Central Bank of Kenya guidelines and appropriate provisions of the Banking Act with respect to lending
  • Put in place an MIS system that will enable continuous tracking of the Business division’s performance,
  • Customer and Product profitability, and Customer satisfaction
  • Enhance relationship marketing and management – to establish, maintain, and enhance relationships with customers and other partners, at a profit, so that the both the customer and bank objectives are met achieved by a mutual exchange and fulfillment of the brand promise
Strategic Marketing
  • Design and develop a cost effective modern marketing strategy to position the bank’s brand as an efficient. Innovative, customer centric and digital enterprise bank
  • The new digital (social media) led reality should be at the center of the Bank’s marketing strategy and the job holder should prioritise these channels in the development of the Bank’s marketing strategy
  • Embed strategic marketing by focusing on how to develop competitive advantage into the changing marketplace and leveraging on the banks distinctive capabilities to drive value
  • Enhance creation by creating, packaging, communicating, delivering, and offering solutions (moving from product to solutions) that have value for customers, shareholders and partners
  • Build the Jamii Bora Brand to ensure that the bank is top of mind as an enterprise bank
  • Strategic product development
Strategic customer experience
  • Key driver for not only customer satisfaction, but building a base of promoters by enhancing positive customer experience and advocacy to drive competitive advantage, leading to faster organic growth and lower cost
  • Create a differentiated customer experience design, tailored to target customer needs and optimize customer interactions with the brand, offerings, and touch points to consistently deliver and make continuous improvements to the design
  • Link sales and service and embed customer service culture as the bedrock to grow the balance sheet
  • Institutionalize a 24-hour contact center to support the digital bank
Qualification and Experience Requirements
  • University degree in Business Administration
  • Postgraduate studies in a related field would be an added advantage (MBA, Msc, CFA etc.)
  • At least 8 years’ experience in business development leadership of Retail and SME
  • At least 3 years in a senior management position responsible for directing strategy and resources in pursuit of broad based business goals
  • At least 2 years’ experience in credit or a position where credit decisions were being made
  • Some experience leading a branch or branch teams in a busy financial services organization would be an added advantage
  • Experience with customer management, marketing and relationship management teams
How to Apply

CLICK HERE 
to apply online

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